Shipping & Delivery

Processing & Dispatch
All orders are carefully packaged and dispatched using Royal Mail. Orders are usually processed and dispatched within 2–4 working days of receiving your order confirmation.

Please note that processing times may be slightly longer during busy periods, promotional periods or product launches.

Delivery
Once your order has been dispatched, you will receive a shipping confirmation where applicable. Delivery times are dependent on the Royal Mail service selected and are outside of Beauty Plump Clinic’s control.

Please ensure that your delivery address is correct before completing your order. We cannot be held responsible for delays or failed delivery caused by an incorrect or incomplete address provided at checkout.

Returns & Exchanges

Due to the nature of our skincare products and for hygiene and safety reasons, we are unable to accept returns or exchanges of products that have been opened, used or tampered with.

If you change your mind about an unopened product, please contact us within 14 days of receiving your order to discuss a return. The product must be unused, unopened, in its original packaging and in a resalable condition.

If you receive a product that is damaged, faulty or incorrect, please contact us as soon as possible after delivery with your order number and photographs of the issue so that we can assist you.

Please note: We cannot accept responsibility for reactions or irritation resulting from failure to follow the product’s instructions or from using a product contrary to professional advice. If you have any concerns about whether a product is suitable for your skin, please contact us before purchasing.